EMIT is submitting this proposal to you, in response to client’s request for the development, implementation of a CRM (Customer Relationship Management) system. The proposed solution will fulfill your business requirements in a flexible and robust manner while allowing for future enhancements and modifications.
Customer Relationship Management (CRM) refers to the strategy, processes, and systems, used to manage the many sectors interaction with customers, users, and sales prospects. CRM is an integral part of every business, and CRM systems enable businesses to streamline and better manage their customer interactions. CRM systems help increase sales, enhance marketing, and improve customer service and support.
It is EMIT’s understanding that the initiative to implement this solution is a part of its ongoing effort to streamline operations, enhance performance efficiency, keep up with the information requirements of the different company management levels while at the same time ensuring integration, integrity, and control within the organization as well as improve the performance measurement process.
The solution will support the future growth projected over the next few years and facilitate the scalability and performance requirements associated with sustaining such growth.
Objectives for every project have three competing factors: implementation time, scope, and cost. Therefore our implementation approach addresses each factor by clearly defining the scope of the project, allowing for more accurate task projections and subsequently, expense control.